Cybercrime victims – Individuals path
Trapped by a scam
or fake IT support?
We help individuals secure their devices and accounts, understand what happened, limit financial losses and prepare the next steps with the bank and platforms.
If you are currently in contact with a supposed “advisor” or “technician”, or remote control is active: go to the emergency path first.
For an ongoing situation, use the Cyber emergency page.
Typical situations
Fake IT support / remote control
A fake “Microsoft/ISP support” took control of your computer.
Online banking fraud / impersonation
A fake advisor pushed you to validate operations or share codes.
Hacked email / social accounts
Email, Facebook or other accounts compromised or locked.
DRC@erebos:/cyber-individuals# help — support, fraud, hacked
When to contact us.
We step in when you need more than generic hotline advice and you need to secure and document the situation.
Fake IT support scam
Remote-control tools (AnyDesk/TeamViewer), suspicious warnings, pressure to transfer money or buy gift cards.
Bank fraud & impersonation
You validated unusual operations, installed an app, or shared one-time codes: we reconstruct steps and support your dispute.
Hacked accounts
Email, Facebook/Instagram, Microsoft, Google accounts compromised, messages sent without you, or access blocked.
Digital identity theft
Accounts created in your name, documents misused, subscriptions you did not initiate: we help analyse traces and next steps.
Serious doubts
You are not sure it is a scam, but something feels wrong: we can analyse contacts and guide you clearly.
First steps if you suspect you are a victim.
These reflexes do not replace personalised support, but often limit damage while we take over.
01. Cut contact
Hang up immediately. Do not call back. Real banks and support do not pressure you into urgent transfers.
02. Stop remote control
Close AnyDesk/TeamViewer and shut down the computer if needed. Do not let the scammer “finish”.
03. Call your bank
Report quickly and ask to block suspicious operations. Keep a trace of the call (time, name, actions).
04. Change critical passwords
Start with your main email, then banking/admin accounts. Enable MFA when possible and avoid password reuse.
Then, use the contact form or the emergency path so we can analyse your case and support you.
How our support works.
Even for an individual, we use an expert-firm method: each step is explained and documented.
Step 01
Initial call
We listen and translate your story into usable technical facts.
Step 02
Secure devices & accounts
We remove risky tools, recover access and harden protections.
Step 03
Reconstruct & document
We reconstruct events (dates, amounts, operations) and prepare a clear report.
Step 04
Support your procedures
We help with bank/platform requests and follow up over time.
Need to speak with an expert (even outside emergencies)?
We operate remotely across France, and on-site mainly in the AURA region and French-speaking Switzerland, for businesses, healthcare organizations, local authorities and regulated professions.